Australian Health Professionals (AHP) have always been actively invested in providing services that are holistic and patient-centred. All people have the right to access the highest quality of support and empathy from healthcare providers. Healthcare is patient-centred to protect the autonomy of participants and encourage people to be active in their health journies.

At AHP we firmly believe that recipients of healthcare services should be actively involved in their treatment. They should always have a firm understanding of treatment options and be involved in goal setting their health journey. All people have the right to be treated with respect, dignity, and confidentiality in their healthcare. Patient-centred care is about understanding the rights, diversity, and experiences of the recipient.

The Picker Institute’s Eight Principles of patient-centred care came from a desire to actively define the foundations of improving healthcare experiences. The research into these principles was commissioned for the sole purpose of ensuring that all patients have access to care that works for them. Australian Health Professionals are proud to support holistic healthcare systems and encourage all medical professionals to frequently revisit The Picker’s Eight Principles of Patient-Centred Care!

1. Respect for Patients’ Preferences

Through every step of medical treatment, patients should be given the relevant information needed to make decisions about the treatments they will receive. Opinions should always be considered when searching for the best course of treatment for a patient. Providers and patients should be considered two parts of one team in healthcare treatment

2. Coordination and Integration of Care 

All treatment must be considered for how they integrate with other treatments as a whole. Different parts of the body may require different treatments but the body works together as a whole and should receive services that take that into consideration

3. Information and Education 

It is essential that patients are fully informed and given respect when empowering them to be active in their healthcare treatments. All facts about treatments should be relayed professionally and with empathy

4. Physical Comfort 

Healthcare providers should always work to ensure that the physical surroundings of a patient works for them and not against them. Receiving healthcare comes with a level of physical or mental discomfort that can be resolved with communication or pain relief

5. Emotional Support 

The challenges of treating the body can take a toll on a patient’s mind. Providers should always provide emotional support and understanding when connecting with their recipients

6. Involvement of Family and Friends 

No one is an island. It takes a community to support healthcare treatments. When using patient-centred care, providers must understand that recipients may need communication relayed to family and friends involved with treatments to ensure the best healthcare success

7. Continuity and Transition

The change from one phase of care to another should be as seamless as possible. Patients should be kept well-informed about changes to treatments, medication, and environments

8. Access to Care 

Patients should have as much access to healthcare as possible, when and where they need it. It should be stress-free to access services in a manner that is convenient and helpful